LaCie 9000473U Manuel d'utilisateur télécharger pdf (Page 57)

LaCie 2big Thunderbolt 2 User Manual 57

USB 3.0 connection (PC/Mac)

Problem: My file transfers are too slow.

Q: Are there other USB devices connected to the same port or hub?

A: Disconnect any other USB devices and see if the drive's performance increases.

Q: Is the device connected to a USB 2.0 port on your computer or hub?

A: If the LaCie 2big is connected to a USB 2.0 port or hub, this is normal. A SuperSpeed USB 3.0 device can only

operate at USB 3.0 performance levels when it is connected to a computer with a USB 3.0 port. Otherwise, the

USB 3.0 device will operate at the slower USB transfer rates.

Q: Is the LaCie 2big connected to a SuperSpeed USB 3.0 port on your computer?

A: Third-party USB 3.0 adapters: Check to see that the SuperSpeed USB 3.0 drivers for your host bus adapter

has been installed correctly. If in doubt, uninstall the drivers and re-install them.

Q: Does your computer or operating system support SuperSpeed USB 3.0?

A: Refer to the product packaging or consult the product support web page at www.lacie.com/support/ to check

the minimum system requirements.

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LaCie 9000473U Manuel d'utilisateur Page 57